Purchase policies & help

What your purchase includes

Maison Staging creates digitally staged room images. Your current browser can generate up to five successful free, watermarked previews before purchasing more images.

Images cost $10 USD each, with automatic bundles of 3 for $25 and 5 for $45. Your cart automatically applies the best combination of bundles. Every completed order includes five additional previews. Each purchase is a one-time payment, with no subscription or physical shipment.

Generate previews, add your favourites to your cart, and checkout when you are ready. After payment confirmation, all selected images are available as full-resolution PNGs without the preview watermark. Downloading a purchased picture again costs nothing.

You can change styles or try another version of the same photo. Failed generation attempts do not consume a preview. Unused previews remain available after purchasing. Each completed order adds five previews, regardless of the number of images purchased.

Previously purchased image packages remain available under their original terms.

What if I don’t like the results?

Try another version or a different style before choosing your final picture. If none of your previews works for you, contact Melissa for help with the room, style, and what you would like improved. You do not need to choose a picture you dislike.

AI staging may change visual details. Review your images before using them and describe digitally staged images accurately. Upload only photos you have permission to use.

Refund policy

If you experience a duplicate charge, cannot receive a purchased file, or receive a technically unusable file, email masselin@maison-staging.com within 14 days of purchase.

• Duplicate charges: we will refund a verified duplicate payment.
• Failed delivery or faulty files: we will first try to deliver, repair, or replace the affected file. If we cannot resolve the problem, we will offer a refund for the affected purchase or affected portion of a package.

Include your purchase date, amount, payment reference if available, and a description of the problem. For other refund questions, contact us with your purchase details.

Approved refunds go to the original payment method. Your payment provider determines when they appear in your account. The 14-day request window does not limit rights you have under applicable law.

Recover your downloads

I paid, but my images are still locked

1. Wait a moment for payment confirmation, then refresh the studio once.
2. Use your original browser, profile, and device. Do not clear site cookies while troubleshooting.
3. Look under Your downloads in the studio for your purchased images. Downloads included with older purchases can still be used by opening a preview and confirming your choice.
4. If access remains unavailable, contact support. Do not pay again to fix access.

I closed the page before downloading

Return to the studio in the same browser and look for Your downloads. You can also reopen a saved payment-return page in that browser. Save the files to your device and keep a backup.

I cleared cookies or changed devices

Try the original browser and device if available. Otherwise, contact support so we can investigate your purchase. Automatic recovery by email and transfer to another browser are not currently available. A saved payment-return link alone will not restore access if your identifying cookie is missing.

My download fails or the file will not open

Download the image again from Your downloads, check your device’s Downloads folder, and try opening the PNG in an image viewer. If it still fails, send support the error message and the image’s room and style.

Contact purchase support

Email masselin@maison-staging.com with:

• Your checkout email, if provided.
• Purchase date, amount, and currency.
• A receipt or payment reference, if available.
• The affected room/style and what went wrong.
• Whether you still use the original browser and whether its cookies were cleared.

Never send your full card number, security code, password, or browser cookies. Keep receipt links and payment-return links private.